Why booking with Urbansleeping.com ?

Can I find a better price in other websites ?

How can I cancel my reservation ?

Do we have a secure payment system ?

Can I have again the email booking confirmation ?

Can I have more details of the establishment ?

Can I receive information about special offers ?

Can I make changes in my reservation ?

Because we offer a wide and proven range of accommodations in the heart of our locations. We are especially concerned that the photographs and descriptions of the facilities are consistent with those published on our website and give our customers the opportunity to evaluate each facility after each subject to feedback from our customers enrich the information available on the premises.

Urban Sleeping under conditions of collaboration with the various establishments agree price parity with any other web site or with the establishment itself, with which we can commit to offering the best price available for any facility offered on our website.

It should be noted that all establishments apply their own cancellation policy which may be consulted during the booking process on our website and the e-mail confirmation. To cancel a reservation you must send written notification by e-mail with the time limit specified by the cancellation policy as stated on the confirmation. Please check the cancellation policy of the e-mail confirmation for more information. If you cancel the reservation by notifying us before 12.00 noon (local time) on the day indicated in the cancellation policy specified on the booking confirmation (7 days in the case of apartments), refund the total amount payment online, less € 15 handling fee. (Standard cancellation period for apartments is 7 days before date of arrival). The customer can also cancel your reservation using the "Cancel my reservation." Simply go to the My Reservations section of this website and enter your e-mail. You will automatically receive an e-mail with a link to a URL. The client must open the e-mail and click the link to access your reservation details (note: all reservations that the client has performed with Urban Sleeping SL, so it is necessary to ensure that you select the correct reservation). Then you must click on the "CANCEL". You will subsequently receive an automatic email with details of the reservation confirming the cancellation. Finally, you will need to check the cancellation policy of the establishment or general SL Sleeping Urban if implemented.

Our payment system is external and is contracted with LA CAIXA (the third largest financial entity in Spain) and secure payments server that has all the maximum security certificates and encryption protocols available.

If you have not received the confirmation email or it wants to receive you must join point and there MY RESERVATIONS CONFIRMATION MAIL. You will receive a new email in minutes. If you have not been received, you should check the junk box of your email and add our address book contacts assume. If none of these solutions is unsatisfactory please contact our CUSTOMER CARE CENTER.

If you want more information on the facility can contact our CUSTOMER CARE CENTER.

 To receive our newsletter with all the information about promotions and special offers can check the appropriate box when you book or subscribe to the registration area of our website.

To change your booking please contact our CUSTOMER CARE CENTER.